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ORDERING & RETURNS
By visiting and ordering from Mach1Performance.org
website you agree to the following:

We only accept the following online only via PayPal.
Note: eChecks take 3-4 days to clear. Merchandise will be
shipped only when account clears.  Check/MO by mail is also acceptable.
Make Checks payable to "Mach 1 Performance". (Address below)

Returns & Refunds

Contact Us - Mach 1 Performance
We are NOT responsible for orders thru our affiliate websitesPlease contact the merchant directly from whom you ordered your products if you have questions or problems about your order.  We work closely with our suppliers and believe in customer satisfaction. We will strive to keep our customers happy.

All sales thru Mach 1 Performance are final after carrier receives merchandise from Mach 1 Performance except when:
 

1) The customer receives merchandise with manufacturer defects -
    see Defective Merchandise and RMA Procedures for additional restrictions
   -OR-
2) The customer receives merchandise that does not match the invoice -
    see Wrong Merchandise Received and RMA Procedures for additional restrictions.

  • It is strongly recommended that customers verify that all part numbers match the intended application before placing an order AND that all delivered merchandise part numbers match the invoice before any installation takes place.
     
  • Damaged Merchandise - Shipping accidents occur and they are the responsibility of UPS, not Mach 1 Performance. 
     
  • UPS - While the delivery driver is present inspect all items completely for any freight damage.  If shipped UPS and If you discover any freight damage have the delivery driver note the damage in writing and contact UPS to file a claim.  UPS will take the necessary steps to process the claim and reimburse you.  Failure to follow this procedure may prevent UPS from honoring your claim.  Do not contact Mach 1 Performance in the event of freight damages as we cannot assist you with your claim and we will not accept any merchandise with freight damage.
     
  • Defective Merchandise - All products sold by Mach 1 Performance carry a manufacturer warranty against defects in material and workmanship.  In the event you receive defective merchandise, follow the RMA Procedures noted below.  If the RMA Procedures are followed and if the claimed manufacturer defect is verified by Mach 1 Performance, an exchange for the same part will be processed and shipping charges incurred by the customer in returning the defective merchandise will be refunded (limited to UPS Ground shipping only).  If an identical part is no longer available to us, the customer may choose to receive credit towards a similar product, or a full refund.  If Mach 1 Performance cannot verify any manufacturer defect, there will be no exchange or refund (for merchandise or shipping) and the merchandise in question will be returned to the customer at the customer's expense.  After 30 days from the invoice date, customer must contact the respective manufacturer for all warranty claims. Contact Us - Mach 1 Performance
     
  • Wrong Merchandise Received - In the event that you receive merchandise other than what is on the invoice, follow the RMA Procedures noted below.  If the RMA Procedures are followed and if the order error is verified by Mach 1 performance, an exchange for the correct part will be processed and shipping charges incurred by the customer in returning the merchandise will be refunded (limited to UPS Ground or USPS shipping only).  If the correct part is no longer available to us, the customer may choose to receive credit towards a similar product, or a full refund.  If we cannot verify any error in the order, there will be no exchange or refund (for merchandise or shipping) and the merchandise in question will be returned to the customer at the customer's expense.  After 30 days from the invoice date, all sales are final.

    RETURNS
     

  • RMA (Return Merchandise Authorization) Procedures
    Contact Mach 1 Performance by email or by phone or email to obtain a Return Merchandise Authorization (RMA) number. 

    NOTE
    : All items must be shipped "Pre-Paid" via UPS Ground or USMAIL to us no later than 30 days from the invoice date (NO COD's Accepted for return merchandise).  We do not refund shipping charges, only the actualy merchandise value.  The RMA number must be clearly marked on the outside of the package near the customer's address.  A copy or orginal Bill of sale, receipt, name, address, email, etc. MUST be included to process your refund.  All merchandise returned must be 100% complete, in uninstalled condition, contain all packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. 
    Mach 1 Performance will not accept any packages that fail to meet these requirements. - Contact Us - Mach 1 Performance

Prices

  • Prices are subject to change without notice.  In the event of a price increase, Mach 1 Performance will verify the new price with customers that have pending orders before the merchandise is shipped.  In the event that an incorrect price is listed, we  reserve the right to refuse orders and to cancel any orders at the incorrect price even if the payment has already been processed.  Cancelled orders will be refunded immediately.

Shipping

  • All orders are shipped via UPS Ground or USPS in the 48 lower US states after funds are secured. Usually within 1-2 days, if items are in stock and it will be normally shipped US Priority.  International, Hawaii, and Alaska shipping charges will be determined by us after customer submits order.  FEDEX, UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air are available at an "extra charge"
     
  • Multiple item orders and/or backorders may be shipped separately and on different days. Notification will be made when items ship.
     
  • Shipping is normally done Monday through Friday only, Sometimes Sat. Morning.  A 20% fee will be charged to your account for any merchandise that is refused.  Please contact us. UPS cannot deliver to a PO BOX.

    Click Here to contact us: RMA #- Request - Mach 1 Performance

Back Orders

  • In the event that an order contains an item that is currently unavailable, the customer will be notified as soon as possible.  The customer has the option to receive a full refund or wait for the part to be shipped.

    -Thank you!
    We've moved as of Jan 1,2007 - Note our new address below:

    Mach 1 Performance
    RMA #
    17 Orchard Street
    Cuba, NY 14727


    email: sales@mach1registry.com
 

 
 
 

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